Legacy modernisation.

We identify and solve the experience problems that make simple tasks take too long, causing people to find workarounds, switch channels or give up.

Your real system shouldn’t be a spreadsheet.

The problem

A new platform won’t fix an old experience.

Replace the platform without fixing the experience and you get a newer system with the same old frustrations.

The official system

  • Desktop app on a local database
  • Internet Explorer only, behind a VPN
  • No single sign-on

Where the work actually lives

  • Email threads
  • Local folders
  • Word documents
  • Personal Excel trackers
  • Reconciliation spreadsheets
  • The one person who remembers

How we work

Renew the technology.
Then rethink how people use it.

  1. Step 1

    Understand the outcome.

    We define what the new system needs to help your customers, staff and business achieve.

  2. Step 2

    Find what’s getting in the way.

    We uncover the workarounds, bottlenecks and handovers that make everyday tasks harder than they should be.

  3. Step 3

    Redesign how work gets done.

    We rethink workflows, tools and interactions around how people and AI can work best together.

  4. Step 4

    Make it stick.

    We refine the experience based on how people actually use it, including after go-live.

What we deliver

Your technology. Our design.

Your platform and engineering partners handle what’s under the hood. We design everything people touch.

  • The technology

    Your platform partners

    • Architecture
    • Development
    • Integration
    • Data migration

  • The experience

    SuperUltra

    • Journeys
    • Workflows
    • Portals and internal tools
    • Adoption after go-live
    • Human and AI interaction

Proof in practice

Email, SAP and spreadsheets, replaced by one process.

A manufacturer ran its entire B2B customer process through five channels at once. We mapped the engagement journeys, found the handovers nobody owned, and designed the single process to replace them. By cutting duplication and standardising every handover, the new process runs 40% more efficiently, allowing people to spend that time on customers instead of coordination.

See more of our work

40%

more efficient, with less duplication

Other problems we solve.

Switch the old system off for good.

The Promise-to-Proof Diagnostic shows where your current experience breaks and what to redesign first.

Contact us